We want your shopping experience to be totally amazing – and memorable. We’ve come up with a list of services that we think will help make your life much easier, from before you even arrive, to long after you’ve left.

Customer Information

We’re sure you want to find your new favourite designer pieces as soon as possible.

To make your shopping experience fun and effortless, collect a map of our mall from one of our two Customer Information Desks located at the Piazza Dell’Albero Entrance, as well as at the Piazza Delle Torri Entrance.

Our helpful and friendly staff can also help you out with any queries you may have, including store locations, finding facilities, and disability access.

You can also visit our Information Panels – available throughout the mall – for quick and easy information about our mall.

Valet Parking

Forget finding a parking yourself. Instead, hand the task over to our fabulous valet parking team.

Simply pull up to the valet parking facility at The Outlet Village, drop off your car key with one of our experienced, professional parking attendants, and he or she will take care of parking for you.

Our valet parking service is available during mall opening hours. Happy shopping!

Location/Drop-off points

Just next to the Piazza Delle Torri Entrance.


AED 50 for regular Valet Parking
AED 100 for VIP Valet Parking

Prayer Rooms

Shoppers who wish to pray will find peace and comfort in The Outlet Village’s male-and-female prayer rooms.

A foot-cleaning basin and directional sign (Qiblah) are available in the rooms, which you will find in conjunction with every wash room.

Locate the clearly marked signs that will direct you to designated prayer rooms for both men and women.


Stay connected to the people you care about – and share selfies on Instagram – using our free Meraas Wi-Fi. No passwords needed. All you have to do is sign up, connect, and go online.