We want your shopping experience to be totally amazing – and memorable. We’ve come up with a list of services that we think will help make your life much easier, from before you even arrive, to long after you’ve left.

Customer Information Desk

To make your shopping experience fun and effortless, collect a map of our mall from one of our two Customer Information Desks located next to PF Changs’ Entrance, as well as Aati Essentials Entrance.

You can also visit our Information Panels – available throughout the mall – for quick and easy information about our mall.

Complimentary Shuttle Bus

Enjoy complimentary shuttle bus services departing from/to key hotels. View the schedule here


Enjoy complimentary outdoor parking at The Outlet Village.

Valet Parking

Our valet parking service is available during mall opening hours. Happy shopping!

Location/Drop-off points
Just next to PF Changs’ Entrance.

AED 21 for regular Valet Parking
AED 52.50 for VIP Valet Parking


Stay connected with the people you love (and post selfies with your new clothes!) by connecting to our free Wi-Fi, available throughout The Outlet Village. Simply find the network and connect. Voila!


Cash Machines

You’ll find ATMs at various spots throughout the mall. Please visit our store locator for exact locations. The Outlet Village also houses a UAE Exchange, making it easy for you to exchange currencies.

Mobile Charging Box

Never run out of juice! Find mobile charging boxes throughout our facilities.

Charging Power Banks

We can provide you with complimentary power bank charges. Please collect them from the customer information desk.

Prayer Rooms

Male-and-female prayer rooms available across the mall.

A foot-cleaning basin and directional sign (Qiblah) are available in the rooms, which you will find in conjunction with every wash room.

Locate the clearly marked signs that will direct you to designated prayer rooms for both men and women.

Services for People of Determination

We offer a range of services for people of determination. You will find accessible toilets across the mall, and 10 dedicated parking spaces in our parking area. If you are in need of a wheelchair, please talk to our friendly team at the Customer Information Desk


Public toilets – including toilets for people of determination – and baby-changing facilities are located throughout The Outlet Village.

Baby Changing Facilities

Located in the public toilets throughout The Outlet Village

Baby Strollers

We are happy to provide you with complimentary baby strollers. Please collect them from the customer information desk.

Kids Play Area

Kids play area available at a fixed price per hour.